A reminder that this document is legally binding from the time of your payment. By sending in the payment you are agreeing to abide by these terms and conditions and this acts as your signature.
COMMISSIONS
Commission forms expire after all the slots are filled. Please resubmit at the next opening of you aren’t chosen for that round.
Proper 3 view reference sheets are required for all custom commissions. There is free line art on google for you to color if you dont have one. Please keep your ref sheet SFW.
Ref sheet is not required for artistic liberty commissions.
Commission form is for ready to pay clients only. Please be ready to pay in full within 30 days of receiving your invoice.
Please refer to my quote calculator if youre only looking for prices at this time.
If you check off that you’ve read this and are ready to pay on the commission form but ghost me with no response when I email you the price quoted to proceed, you will be blacklisted and the form will become invalid.
If you need to back out before paying please send a no thank you as a courtesy to your artist.
ORDERS
I do check ID for all orders. All adults 18+ may purchase for themself, but I will need parental contact on purchases for a minor.
I check that the money is passing through an adult to both protect you as the buyer and me as the seller.
I do NOT accept commissions for minors that ask for a 3/4 or Fullsuit. This is stated on my website as well as on my commission form itself. If you submit for either of those suit styles and the form is for a minor recipient, the form is auto deleted and invalid. You will not receive a commission denied response from me. Submitting for these suit styles for a minor after it’s expressly stated I do not take those commissions tells me you did not read my TOS.
Changes to your characters design may be submitted to me at any time until the start of your suit. Design or character changes that are complex or drastic may be subject to upcharge fees. This is to cover the extra materials and labor.
If you fail to cooperate or violate this TOS I reserve the right to terminate commission without refund.
This basically means if youre rude/ inapporpriate or you drop communication past two months once your commission slot has been started I reserve right to terminate the commission. In cases of dropped communication I will attempt to get in contact with you before termination.
Commission will never be randomly terminated.
If your slot had been started you will receive whats been completed upon paying shipping fees. If I receive back no communication or you fail to pay shipping, the item will be edited and sold.
PAYMENT
I do not take payment plans as of October 25 2019.
Payment is processed through direct invoice, I do not accept paypal for commission costs.
Your invoice will be sent to your email from square invoicing and is due within 30 days of the sent date. Payment on the invoice is required in full. If you send multiple payments to the invoice then you are liable to be charged the processing fees for the payments.
Shipping is paid at the end of the commission and is calculated based on the size and weight of your package. Exceptions apply to small parts only commissions which I will bundle flat rate shipping costs into.
WIPS
Once its time to start your commission slot ill email you for all important information if it’s needed. After that I’ll message you on the social media provided through the commission form for wip photos. Email updates are available but not preferred as they are a slower form of contact.
I show every stage of making your suit, but do not hesitate to ask for additional photos or angles if needed. I'd be happy to send over videos as well! So feel free to ask.
DEADLINES
I no longer work with deadlines or rush orders. Average construction time once a project starts is around 1-2 months. (Large projects subject to longer wait times) Please plan accordingly. -This does not include queue time.- Commissions are completed in the order of which they are paid off.
Not wanting to wait on the queue is not a valid reason for a refund. By purchasing and agreeing to this TOS you agree to wait in line in my queue.
REPAIRS
All suits are guaranteed for 6 months, alterations not made by me void the guarantee.
Wrongly sized bodies due to a wrongly made DTD are not covered under the guarantee. A new body can be made with a proper DTD and payment for the labor.
If I see anything wrong with a DTD I notify the client before starting work so it can be fixed.
If repair is needed in the first 6 months I will fix it for free. Client pays the shipping costs.
Normal repairs after 6 months will be given a discount.
New customers who would like a suit I did not make repaired will not receive a discount, but I will repair your suit for the normal fees.
Full refurbishments of both suits I've made and those I havent are taken on request, please message my social media to ask if I am able to take the project onto my queue.
REFUNDS
As I work on your project I send WIPs to you for your approval to make sure the suit comes out how you want it to.
I will not take refunds on custom commissions once started. This includes custom sized artistic liberty commissions. If you have an issue with how the suit is turning out, please notify me so it can be fixed.
Suits not fitting due to errors by you (measurements or DTD) will not recieve refund.
Suits with errors made by me will be fixed for free within the 6 month guarantee timeframe. Client pays shipping.
COMMUNICATION
I have a public trello queue I share with all clients. There you can find the list of clients waiting, the current suit in progress has a percentage of completion, and any notes and updates to my work schedule if something comes up.
https://trello.com/b/pNYusKxH/kitten-cafe-queue
In the period before I start your commission please refer to the trello link to see your position on the queue. If youve lost the link dont be afraid to ask for another link! I'd be happy to resend it. Once I start your commission I will be in contact with you personally either through email or your socials. If you have questions or something that comes up before i get in contact with you about your start date, dont hesitate to email me. I usually respond in less than 24 hours to client emails.
Communication is very important to me and I will update you every time I work on the suit. If things come up on your end that will affect the commission I would appreciate it if you would keep me updated as well. Please do not just drop communication.
Commission forms expire after all the slots are filled. Please resubmit at the next opening of you aren’t chosen for that round.
Proper 3 view reference sheets are required for all custom commissions. There is free line art on google for you to color if you dont have one. Please keep your ref sheet SFW.
Ref sheet is not required for artistic liberty commissions.
Commission form is for ready to pay clients only. Please be ready to pay in full within 30 days of receiving your invoice.
Please refer to my quote calculator if youre only looking for prices at this time.
If you check off that you’ve read this and are ready to pay on the commission form but ghost me with no response when I email you the price quoted to proceed, you will be blacklisted and the form will become invalid.
If you need to back out before paying please send a no thank you as a courtesy to your artist.
ORDERS
I do check ID for all orders. All adults 18+ may purchase for themself, but I will need parental contact on purchases for a minor.
I check that the money is passing through an adult to both protect you as the buyer and me as the seller.
I do NOT accept commissions for minors that ask for a 3/4 or Fullsuit. This is stated on my website as well as on my commission form itself. If you submit for either of those suit styles and the form is for a minor recipient, the form is auto deleted and invalid. You will not receive a commission denied response from me. Submitting for these suit styles for a minor after it’s expressly stated I do not take those commissions tells me you did not read my TOS.
Changes to your characters design may be submitted to me at any time until the start of your suit. Design or character changes that are complex or drastic may be subject to upcharge fees. This is to cover the extra materials and labor.
If you fail to cooperate or violate this TOS I reserve the right to terminate commission without refund.
This basically means if youre rude/ inapporpriate or you drop communication past two months once your commission slot has been started I reserve right to terminate the commission. In cases of dropped communication I will attempt to get in contact with you before termination.
Commission will never be randomly terminated.
If your slot had been started you will receive whats been completed upon paying shipping fees. If I receive back no communication or you fail to pay shipping, the item will be edited and sold.
PAYMENT
I do not take payment plans as of October 25 2019.
Payment is processed through direct invoice, I do not accept paypal for commission costs.
Your invoice will be sent to your email from square invoicing and is due within 30 days of the sent date. Payment on the invoice is required in full. If you send multiple payments to the invoice then you are liable to be charged the processing fees for the payments.
Shipping is paid at the end of the commission and is calculated based on the size and weight of your package. Exceptions apply to small parts only commissions which I will bundle flat rate shipping costs into.
WIPS
Once its time to start your commission slot ill email you for all important information if it’s needed. After that I’ll message you on the social media provided through the commission form for wip photos. Email updates are available but not preferred as they are a slower form of contact.
I show every stage of making your suit, but do not hesitate to ask for additional photos or angles if needed. I'd be happy to send over videos as well! So feel free to ask.
DEADLINES
I no longer work with deadlines or rush orders. Average construction time once a project starts is around 1-2 months. (Large projects subject to longer wait times) Please plan accordingly. -This does not include queue time.- Commissions are completed in the order of which they are paid off.
Not wanting to wait on the queue is not a valid reason for a refund. By purchasing and agreeing to this TOS you agree to wait in line in my queue.
REPAIRS
All suits are guaranteed for 6 months, alterations not made by me void the guarantee.
Wrongly sized bodies due to a wrongly made DTD are not covered under the guarantee. A new body can be made with a proper DTD and payment for the labor.
If I see anything wrong with a DTD I notify the client before starting work so it can be fixed.
If repair is needed in the first 6 months I will fix it for free. Client pays the shipping costs.
Normal repairs after 6 months will be given a discount.
New customers who would like a suit I did not make repaired will not receive a discount, but I will repair your suit for the normal fees.
Full refurbishments of both suits I've made and those I havent are taken on request, please message my social media to ask if I am able to take the project onto my queue.
REFUNDS
As I work on your project I send WIPs to you for your approval to make sure the suit comes out how you want it to.
I will not take refunds on custom commissions once started. This includes custom sized artistic liberty commissions. If you have an issue with how the suit is turning out, please notify me so it can be fixed.
Suits not fitting due to errors by you (measurements or DTD) will not recieve refund.
Suits with errors made by me will be fixed for free within the 6 month guarantee timeframe. Client pays shipping.
COMMUNICATION
I have a public trello queue I share with all clients. There you can find the list of clients waiting, the current suit in progress has a percentage of completion, and any notes and updates to my work schedule if something comes up.
https://trello.com/b/pNYusKxH/kitten-cafe-queue
In the period before I start your commission please refer to the trello link to see your position on the queue. If youve lost the link dont be afraid to ask for another link! I'd be happy to resend it. Once I start your commission I will be in contact with you personally either through email or your socials. If you have questions or something that comes up before i get in contact with you about your start date, dont hesitate to email me. I usually respond in less than 24 hours to client emails.
Communication is very important to me and I will update you every time I work on the suit. If things come up on your end that will affect the commission I would appreciate it if you would keep me updated as well. Please do not just drop communication.
